NameDrop is one of the significant additions to iOS 17, announced by Apple at WWDC 2023. It allows you to share your contact card by bringing your iPhone closer to another one. As fascinating as it sounds, it can stop working out of the blue sometimes. There can be numerous reasons why it stops working.
Fortunately, there are a few ways to get the NameDrop feature to work back again if it stops working on your iPhone. In this guide, we’ll show you how to fix the NameDrop feature if not working on your iPhone running iOS 17.
Fix NameDrop Not Working on iPhone in iOS 17
While there are a plethora of reasons why NameDrop can stop working on your iPhone, you can still use these common troubleshooting methods to fix it on your own.
1. Check if Both iPhones Support NameDrop
NameDrop is available only certain iPhones and Apple Watch models. Here’s a list of the devices that support NameDrop:
- iPhone 15 Pro Max
- iPhone 15 Pro
- iPhone 15 Plus
- iPhone 15
- iPhone 14 Pro Max
- iPhone 14 Pro
- iPhone 14 Plus
- iPhone 14
- iPhone 13 Pro Max
- iPhone 13 Pro
- iPhone 13
- iPhone 13 mini
- iPhone 12 Pro Max
- iPhone 12 Pro
- iPhone 12
- iPhone 12 mini
- iPhone 11 Pro Max
- iPhone 11 Pro
- iPhone XS Max
- iPhone XS
- iPhone XR
- iPhone SE (2nd generation and newer)
- Apple Watch Ultra
- Apple Watch Series 9
- Apple Watch Series 8
- Apple Watch Series 7
- Apple Watch Series 6
- Apple Watch SE (1st generation and 2nd generation)
If you and the other iPhone are in the list of devices mentioned above, proceed with the following troubleshooting methods. If even one of you doesn’t have a supported iPhone (or Apple Watch), you can’t use the NameDrop feature.
2. Keep Your Devices Close Properly
If you’re trying to bring your iPhone or Apple Watch closer sideways, the NameDrop feature won’t work properly. You’ve to bring the devices closer in such a way that the top of both devices touch each other.
Whether it be two iPhones, two Apple Watches, or an iPhone or an Apple Watch. If you do it in any other way, NameDrop won’t work on your devices as intended.
3. Enable AirDrop on Both Devices
NameDrop relies prominently on AirDrop on iPhones and Apple Watches. If even one of the two devices doesn’t have AirDrop enabled, NameDrop won’t work. Besides, changing AirDrop’s visibility setting on your iPhone can help too.
Follow these simple instructions to know how to enable AirDrop on your iPhone:
1. Open Settings on your iPhone.
2. Head over to General > AirDrop.
3. Select Everyone for 10 Minutes.
Once you enable AirDrop on your iPhone and changed its visibility setting, try using NameDrop and see whether it works. If not, try the next troubleshooting methods in this list.
4. Disable and Enable NameDrop Again
If you haven’t done it before, it might be a good idea to disable and re-enable the NameDrop feature on your iPhone. Follow these instructions to learn how to disable NameDrop on your iPhone and enable it again:
1. Open the Settings app on your iPhone.
2. Navigate to General > AirDrop.
3. Turn off the toggle next to Bring Devices Together option and wait for a couple of minutes.
4. Toggle on the Bring Devices Together option again to enable NameDrop.
Once done, you should be able to NameDrop your contact as usual. If not, proceed with the following methods in this guide below.
5. Restart Your iPhone
If there’s an underlying bug in your iPhone, it might prevent NameDrop from working sometimes. You can solve such issues instantly by simply restarting your iPhone. If you have an iPhone with Face ID, press and hold the side button + any volume button and then swipe left to right on the slider that appears.
Similarly, if you have an iPhone with Touch ID, press and hold the side button and then swipe left to right on the slider when it appears.
6. Disable and Enable Wi-Fi and Bluetooth Again
NameDrop is a part of AirDrop and it relies on Wi-Fi and Bluetooth. And if there’s an issue with Wi-Fi and Bluetooth on your iPhone, NameDrop won’t work. However, in some cases, disabling and re-enabling Wi-Fi and Bluetooth can fix it. Here’s how you can disable Wi-Fi and Bluetooth on your iPhone and enable them again:
1. Open Settings on your iPhone and iPad.
2. Select WiFi and toggle the WiFi switch off. Wait for 30 seconds and turn it back on.
3. Now go back, and select Bluetooth from Settings.
4. Toggle off the Bluetooth switch. Wait for 30 seconds and turn it on again.
7. Update to Latest iOS Version
In many cases, Apple fixes these bugs with subsequent updates. So, check if you’re running on the latest iOS version and install the latest version of iOS if you aren’t running on the newer version.
To check for updates on your iPhone, go to Settings > General > Software Update and tap Download and Install if there’s any new update available. If it isn’t, wait for the next update and try the following troubleshooting method until then.
8. Reset All Settings on Your iPhone
If nothing above works for you, you should try resetting the settings on your iPhone. Here’s how to reset your iPhone’s settings completely to fix the NameDrop issue on your iPhone:
1. Open the Settings app on your iPhone.
2. Navigate to General > Transfer or Reset iPhone.
3. Select Reset, and then tap Reset All Settings. Enter your iPhone’s passcode and Screen Time password when prompted.
4. Tap Reset All Settings when the confirmation prompt appears.
After resetting your iPhone to its default settings, AirDrop and other settings will reset and the NameDrop should fix on your iPhone. If the problem still persists there’s only one solution left.
9. Contact Apple Support
If you’ve tried everything and even installed new updates and still can’t get the NameDrop feature to work on your iPhone, contact Apple Support. To repair your iPhone, contact Apple customer service or visit the nearby Apple Store/authorized service center. Depending on the problem and how they resolve it, it could take three to five days.
NameDrop is one of the remarking features of iOS 17 which makes sharing your contact card with others easy. And if it stops working on your iPhone, it can be a little heartbreaking.
So these were some of the best ways to fix NameDrop if it stops working on your iPhone. If you have any further queries or suggestions regarding this guide, you can leave them in the comments below.